The problem: Leads lost in inboxes
I'm sure they emailed us last month
With Rapport: Forward the email and it lands on the right contact
Nine Kites Rapport
A CRM you own, shaped to how you sell
We set up Rapport for your team, brand it, shape it to your sales process and hand it over. It runs in your own hosting account, so the data and the system are yours. No per-person fees.
From £2,500 setup. Hosted in your account, your data stays yours.
Where sales go missing
Small teams lose deals in the same six places
The problem: Follow-ups forgotten
Did anyone get back to them?
With Rapport: Every follow-up is a task with an owner and a date
The problem: Pipeline in a spreadsheet
It's all in Dave's spreadsheet
With Rapport: One shared board the whole team works from
The problem: No view of the month
What actually closes this month?
With Rapport: Totals by stage on the board, or just ask
The problem: Contacts walk out the door
When she left, her contacts went with her
With Rapport: Every contact and conversation stays with the company
The problem: Admin eats selling time
Friday afternoon is CRM catch-up
With Rapport: Log calls and update deals by telling your assistant
AI-native
Most CRMs bolt AI on, Rapport is built for it
Connect Claude or ChatGPT and your team runs the CRM by asking. The assistant reads and updates Rapport with the same access rules as the person asking, so nobody sees more than they should. It drafts, your team sends.
Ask what is stalling
Which deals haven't moved in two weeks?
Two deals in Proposal sent, £64,000 between them, with the last contact on each
Log a call
Log a call with Sam: they want 10 sites, not 12
Call note added to Sam. Retail rollout updated to £40,000
Update a deal
Move the warehouse fit-out to Won
Stage changed to Won. This month's won total is now £53,000
Draft the follow-up
Draft a follow-up for the spring stock order
Draft ready, using the last email and the quote on the deal. You review and send
Want the same across email, meetings and every other system? That's Nine Kites Cue →
Own, don't rent
Why own your CRM instead of renting one
Rented CRMs are good products. They charge for every seat and ask your team to work their way. For many small teams, owning a simpler one costs less and fits better.
Renting
- A fee for every person who logs in, rising as you hire
- Your process bends to fit the tool
- Your data lives in their account, on their terms
- Features you pay for and never open
Owning Rapport
- One setup fee; you pay your own hosting
- The tool fits your stages, fields and words
- Your data lives in your account. Export any time
- Only what your team uses, extended when you need more
What you get
Everything a sales team needs, nothing it doesn't
Contacts and companies
Everyone you deal with in one place, with every call, email, note and deal on their record
A pipeline you can drag
Deals on a board, in the stages your team actually uses. Move a card, the forecast follows
Tasks and reminders
Follow-ups land on the right person on the right day, so no lead goes quiet by accident
Email to note
Forward an email to the CRM and it lands on the right contact, attachments and all
Import, export and API
Bring your spreadsheet in, take your data out as CSV any time, and connect other systems through the API
Google or Microsoft sign-in
Your team signs in with the accounts they already have. Other single sign-on on request
On the phone, even offline
Look up a contact or log a visit from the car park. It syncs when the signal comes back
In your team's language
The interface works in several languages, so a mixed team can use it in the one they think in
No per-seat fees
Add the whole team, interns and part-timers included. You pay for your own hosting, not for each login
Shaped to you
Built around how your team sells
Every client gets their own copy, branded as theirs. We start with your stages and your data, then extend it as your process grows.
Fields
Track what matters in your trade: site count, renewal date, fleet size, anything
Pipeline
Your stages, your names, your definition of won
Integrations
Your website forms, accounting, email or the systems you already run
Automations
A task when a deal stalls, a note when a form comes in, a nudge before a renewal
How it works
From first call to first deal logged
Call
Thirty minutes on how you sell today: your stages, your data, who needs access. You leave with a fixed price.
Set up
We create your hosting account, brand Rapport as yours, set your pipeline, import your data and connect Google or Microsoft sign-in.
Hand over
Your team signs in and starts working. You own it from day one; we stay on for care and changes if you want us to.
Pricing
One setup fee, no seat licences
Setup
From £2,500 one-off
- Your branding
- Your pipeline stages
- One data import
- Google or Microsoft sign-in
- Set up in your own hosting account
Care Optional
From £150 a month
- Hosting looked after
- Updates applied
- Support for your team
Custom work
Quoted after a call
- Extra fields and stages
- Integrations with your systems
- Automations
- Other single sign-on
Hosting is billed to you by the provider at their published rates. We tell you the expected cost before you start.
Own your CRM, stop paying per seat
Your data, your account, your CRM
Questions
Before you ask
How long does setup take?
Usually 1 to 2 weeks, depending on your data. We agree the date on the first call, once we have seen your process and what you want to bring in.
Who hosts it?
You do. Rapport runs in a hosting account in your company's name, so the data and the system belong to you. We set it up there and, if you choose the monthly plan, look after it for you.
What does it cost to run?
Setup starts from £2,500, one-off. After that you pay your hosting provider directly at their published rates, with no licence fee per person. Hosting care, updates and support from us are optional, from £150 a month. We give you the expected hosting cost before you start.
Can it grow with us?
Yes. Add people at no extra licence cost, and when your process changes we add the fields, stages, integrations or automations you need. Custom work is quoted after a call.
Can you move our data from another CRM or a spreadsheet?
Yes. One data import is part of the setup: contacts, companies and deals from a spreadsheet or an export from your current CRM. We check it with you before your team starts.
What support do we get?
On the monthly plan we keep the hosting healthy, apply updates and answer your team's questions. Without it, the system is yours to run, and you can call on us when you need a change.
Is it an alternative to HubSpot or Pipedrive?
For a small team that needs contacts, deals and follow-ups done well, yes. Those are strong products, priced per person. Rapport suits teams who would rather own a simpler CRM, shaped to the way they sell.